After 14 years of building software in Delhi, we've heard every horror story. The freelancer who disappeared with the advance. The agency that delivered a half-finished product and stopped responding. The "experienced" team that used a template and charged for custom work.
Choosing the wrong software partner doesn't just cost money — it costs months. Here's how to choose right.
Question 1: Can I See Projects You've Built for Businesses Like Mine?
Any serious software company will have a portfolio. Ask specifically for projects in your industry — a school ERP for a school client, not just "an ERP." If they can't show you relevant work, that's a red flag.
Question 2: Who Will Actually Work on My Project?
Many agencies outsource to freelancers or other agencies after signing the contract. Ask to meet the actual developers. Ask about team stability. Ask if the person presenting will be your point of contact throughout.
Question 3: What Happens After Delivery?
Software always needs updates — bugs, new features, server issues. Ask specifically: what is included in post-delivery support? For how long? What's the cost of changes after delivery? Get this in writing.
Question 4: Do I Own the Source Code?
This is non-negotiable. You must own 100% of the source code. Some companies retain code ownership to lock clients in. If they hesitate on this question, walk away.
Question 5: What Technologies Will You Use and Why?
A good company will recommend specific technologies based on your project's requirements — not just whatever their team knows. They should explain the trade-offs. If they can't explain why, they might be using the wrong stack.
Question 6: What's Your Timeline and How Do You Handle Delays?
Software projects run late. The difference is whether the company communicates proactively or goes quiet. Ask how they handle scope changes and delays — the answer reveals their process maturity.
Question 7: Can I Speak to a Previous Client?
Any company confident in their work will connect you with a previous client for a reference call. If they won't, ask why.
A good software company will tell you things you don't want to hear — unrealistic timelines, features that don't make sense, technology that's wrong for your use case. That honesty is what makes them trustworthy.
We at Axis Software Solutions always offer reference calls, share detailed portfolios, and give you a written maintenance commitment with every project. We've been doing this for 14 years in Delhi — our reputation is our biggest asset.